When I was diagnosed, I was happy with my own research and kept away from forums on the advice of a fellow patient who said they can be overly negative. Just before my second major operation in 2011, I decided to take the plunge and registered with an online web forum (not a Facebook one). Looking back to that period, I wasn’t really a major player, more of a ‘lurker’. I found it quite ‘cliquey’ and I should have listened to the initial advice of that fellow patient! So I left it after the reigning clique found I didn’t want to be part of their pity party.
Joining forums/Online patient groups
In 2013/14, I joined several large Facebook closed groups which function as forums. After 4 years, I felt more experienced and knowledgeable, and I wanted to learn more about the disease to help with my blog activity.
I really was not prepared for what I found in these groups. It seemed many people were in a much worse condition than me (I now know this to be incorrect) and I was shocked by some of the things I read (and saw) and I considered leaving pretty sharpish – quite frankly, the content of these forums was really stressing me out – I couldn’t cope with the number of problems people were reporting.
Forums don’t represent the whole NET Patient population
It eventually became obvious to me that the actual ratios found on forum sites do not equate on the outside, i.e. even on the bigger forums of 3000+ this is not a good representation of the NET patient community when you consider there must be well over 1 million patients worldwide. For example, on forums, it often appears that everyone has some form of ‘syndrome‘ when in actual fact the ratios are much much lower. If you agree with the logic above, this forum ratio of patients is a particularly relevant point for new forum members who, upon joining, will suddenly find that every symptom in existence seems to be continuously (and repeatedly) associated with the disease, causing further distress. If you think about it, on a forum, more people are likely to say “yes I have that problem” than “no I don’t have that problem” in response to any question. Regardless of how bizarre or outlandish the question is, someone will nearly always respond saying they also have that issue ……. cue epidemic. This can unfortunately make it seem more prevalent than it actually is. Perhaps more patients should say “no, not me” to prevent these frequent perceptions and misunderstandings.
Diagnosing the Undiagnosed
There are often ‘undiagnosed‘ people on forums searching for clues for their long-standing illnesses. This isn’t surprising as Neuroendocrine Cancers are notoriously misdiagnosed as routine ailments, in some cases for years. I guess the ‘power of the internet’ leads these people to forums. These cases tend to come and go and you can almost sense the frustration of those who believe they have NETs but are not yet medically diagnosed with any illness. I really feel for someone with any illness that cannot be pinned down. I feel helpless that I’m unable to wave a magic wand. However, I can’t help feeling that some might be convincing themselves they have Neuroendocrine Cancer by what they read, or perhaps have even been nudged (further) into this belief by their well-meaning audiences who, like me, are simply trying to help? Only my opinion.
Be prepared for different opinions
If you want a very wide-ranging set of opinions on very basic NET information – join a forum. Nothing is a myth, everything is possible, even the seemingly impossible and much of it is misinformation, unscientifically proven. Much of this misinformation starts on forums, then spreads to other forums and the ‘anecdotal’ takes over from fact. As difficult as it may seem, moderators and experienced/knowledgeable members need to (politely) correct blatantly incorrect statements to maintain group integrity and educational aims (where applicable). These ‘forum myths’ must be corrected in an effort to stop the spread of this information virus.
Be prepared for fake healthcare news, celebrity fad diets, miracles cures
Social media including patient forums is a targeted medium for those who wish to spread fake, unscientifically proven, believable and solicited news and articles, in many cases to sell a product, i.e. a book, a video, a celebrity diet or product. Some of this information may result in harm to some patients. Very often, administrators of forums lack the knowledge and initiative to prevent these posts making it to their communities. In many cases, this (mis)information will be shared by another patient or family member who may just be well-meaning but has fallen for the trap set by the purveyor of this claptrap. This can lead to great upset or fear for those already in a delicate state. Those who deliberately peddle misinformation and fake news must be removed from forums to protect the majority who only want accurate information. Check out my 5 articles on the subject:
Be prepared for toilet conversations
A much-discussed topic and sometimes not for the very squeamish. I’ve seen some unusual pictures on forums but the worst by far was one of someone’s faeces. I struggled to understand why anyone would post that – moreover, I was amazed the site administrators allowed it. No thank you! However, in my own group there have been some really useful conversations about this subject despite the awkwardness and it being a relatively taboo subject.
Be prepared for strange behaviours
One of the most hideous aspects of forums is the appearance of ‘on-line bullying’ or arguments which happen now and then. Be prepared to see disagreements and many ‘one to ones’ or ‘one to manys’. However, definition is important here. Cliques of core users can appear overpowering particularly when someone disagrees with one of the reigning ‘clique’. All this is going to do is to drive people away and make people more reluctant to ask or answer a question for fear of upsetting someone or being ridiculed. The vast majority of forums I’ve experienced, lack robust moderation and/or inadequate or untimely policing. A well-administered site will deal with issues quickly and have round the clock moderation given the international nature of many forums. Administrators need to stamp on this sort of behaviour when it happens and not 48 hours after the event. I once left a forum after very politely suggesting a different opinion to the ‘reigning clique’ which resulted in a coordinated and personal tirade against me (i.e. online bullying). The posts were removed, indicating the administrators agreed with my complaint. My advice is not to join an unmoderated forum, and if you see this type of issue and sense they are not being resolved, you should consider leaving that forum to prevent unnecessary stress. Always report these things to the admins first though, it can sometimes be occasionally missed. In another but different example of bullying, I was blocked from one US site without notice or reason and to this day I have never found out why, despite trying very hard (…..although I suspect ‘politics’). Since starting my own advocacy efforts, I have been ‘verbally assaulted’ numerous times (you wouldn’t believe how much) and some even gave me the ‘silent treatment’ in a coordinated way, which is of course a form of bullying. The delete, remove, unfollow and ban buttons are useful but it still hurts.
Be prepared for masses of ‘tat’
Another area that puts me off most NET forums is the masses of ‘memes’, pictures, quotes, miracle ‘snake oil’ cures/medical myths, and stuff you see plastered all over the internet – these things are the ‘junk mail/spam’ equivalent on Facebook, and some can also be a security problem. I’m very surprised the administrators allow so many of them as they clog up the timeline making it easy to miss an important post and they can present security risks for those who click on them. I get enough of this on my personal Facebook – no thanks!
Be prepared for religious conversations
There is a lot of spiritual and religious content on certain forum sites. I’m not a religious person but I totally respect that many people are. However, on some forums, I noticed a very heavy religious and spiritual message presence. This may not be everyone’s ‘cup of tea’, particularly if it consistently overrides the main aims of the group. I can tolerate those who wish to respond to a forum member who is having a hard time and worried, and many add messages of prayer – however, I believe they must be secular in context as many different faiths make up the membership. Posts with no other context than as a religious statement and/or prayer solicitation, don’t really sit well in health support groups and I note many forums and Facebook groups exclude this type of post in their rules.
Be prepared for masses of black and white striped stuff
I don’t do zebras, I’d rather talk with real people and the things that actually matter to those people. I find myself strongly objecting to being described as a ‘Zebra’ and part of a ‘herd’. As soon as I sense a ‘zebra infested’ site, I’m off straight away. And I’ll go as far as to say that the use of this aged, out-of-date, and misleading analogy actually causes me stress. If you call me a zebra, you’re likely to have the comment deleted at best. I will not be dehumanised.
The NET community appears to be so infatuated by this marketing disaster that it denies the correct level of support to those who are asking for help. For example, side by side, a post (say) where someone is asking about side effects of a treatment or how to improve quality of life, or someone just asking for help, is likely to get much fewer views/likes/comments than a picture of a Zebra or something with stripes. I once saw a post about someone really struggling with the side effects of his cancer. It had been there for 3 hours and had one comment and zero reactions (likes etc). Yet the zebra sweatshirt post above that person’s post had 57 likes and the zebra painted fingernail post below had 110 likes and almost as many comments. That is not right, and I won’t allow it in my own group. My own online group is the biggest in the world without this nonsense – go figure.
The strange thing is that in contextual terms, the medical term zebra represents a disease, so when someone says “I am a zebra”, this is in effect saying “I am a disease” or when they say “Dear Zebras” they are saying “Dear Diseases”, “my zebra” decoding to “my disease”; or my pet hate, the extremely cringe-worthy “Dear Fellow Diseases”. The problem is that the NET community has become “too cute” with the term, and it now lacks any ‘kerb appeal’ or understanding to the outside world (…… who should be the key recipients of awareness messages). Even NET specialists are denouncing this infatuation, with one saying, “we’re beyond that now”.
I have my own strategy for spreading awareness which seems to be well received and more understandable to EXTERNAL audiences and many NET patients. Moreover, my awareness strategy covers a much bigger spectrum than offered by the narrow and blinkered diagnostic messages inferred by this aged, totally useless, and often misquoted equine analogy. I say Let’s stop dehumanising NET patients.
And, by the way, Neuroendocrine Cancer is not as rare as we keep being told. This out-of-date analogy is something from the 1940s and the community has failed to move into the 21st century. I have to say this is mainly a North American issue but pockets of resistance still exist elsewhere.
Don’t let forums be your life
I’ve eventually cut down my membership of groups, not only because they were not a good fit for me but because forums were actually stressing me out, mostly due to all the issues outlined above. So, I’ve left most groups, remaining in those which rigidly met my requirements. If groups are causing too much stress, I advise you to do something similar. I say this even though I have my own patient forum in the form of a private Facebook group. However, my group rules reflect the type of forum I wish I had found in the early days, and I work hard to maintain that. Someone once announced they were leaving my group because they felt they had got to the stage where they don’t need to be in patient forums. I was actually over the moon rather than disappointed I was losing a member. I’ve since had a couple who quietly left but took the time to message me for getting them to the point they felt they could get on with life. That’s great! And anyone who leaves is always welcome back – this happens a frequently!
Are forums ‘frighteningly good’?
There can be a lot of positive outputs from many forums and to be truthful, I have learned a lot and made some online friends too. I’m sure the forums are very useful for some people who are able to prioritise and filter to take what they want from the sites. Some people also use them as a lifeline due to a lack of support in their local area. In that respect, they are frighteningly good.
Are forums good at ‘frightening’?
Yes, they can be good at frightening for those already in an anxious or delicate state or who want to discuss issues in a slow, deliberate and non-confrontational manner without being inundated with tat, myths, abuse, etc as per above. I like to help people but for the first couple of months after joining forums in 2013, I found myself feeling totally helpless with the sheer number and range of problems. Unfortunately, well-meaning people give totally different and dangerously conflicting answers, even to simple questions. I was also deeply concerned that ‘miracle cures’ which I knew to be internet myths were not challenged by the group administrators.
I ended up very frustrated even though I learned to prioritise and filter – I just felt bad that the questioner was getting no answer (50 different answers is no answer) or the fundamentally wrong answer. It also infuriates me to see a pathetic response to a cry for help right next to over 100 likes for someone’s zebra coloured fingernails. Some people don’t seem to be able to prioritise and filter in groups assuming that every bad thing they read must be applicable to them. That’s not a good thought process to have and I question the viability of an online group for such people particularly one which is badly moderated.
I now receive dozens of messages/emails every week, but I find myself increasingly hesitant to recommend people I don’t know too much about to join forums. Don’t get me wrong, I think some forum sites do a great job, but they can be pretty frightening places for the unwary (and on occasion…. the wary!).
Please note, since writing this article, I have established my own group and my aim is to minimise the issues above as much as possible in order to focus on education with a support slant. I must be doing something right as it’s grown in a relatively short time to be the biggest private NET patient Facebook group in the world. You can join my group by answering 3 simple questions. Click the green box below
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